Returns

If you are not completely satisfied with your order, original purchasers are able to return new, unused Watershed products back to us for a refund or credit towards a new order. Products not in new, unused condition are not eligible for return. Standard return policy is 30 days after receipt. Original and return shipping costs are non-refundable.

In order to receive a full credit/refund the tags must still be attached to your product and/or the product must be in its original packaging. Original shipping, return shipping, and custom altered products (i.e. bags outfitted with inflate/purge valves) are non-refundable.

Please email us at [email protected] to get a return authorization number (RA #). This RA# should be written on your box AND on either a copy of your original invoice or on a brief note describing what you are returning and why.  This MUST be included with your return to receive a full refund.  Any returns sent into us without prior authorization, without noting the RA#, missing documentation, or after 30 days will result in a 15% processing fee.  Any return sent into us with missing components, packaging or tags that are damaged or missing will be deducted at least 15% for processing and re-stocking, but this percentage can be higher depending on the condition.

If you purchased your bag at one of our Dealers, please contact them directly for returning the bag.

Once you have contacted Watershed, received your RA#, and completed your documentation, please send bags via a traceable method back to:

Watershed
Attn: Returns / (Return Authorization #)
2000 Riverside Drive
Suite # 3
Asheville, NC 28804