Frequently Asked Questions
Frequently Asked Questions
Q: How do I lubricate the ZipDry closure and what products should I use?
A: Watershed recommends that you keep the tracks of the ZipDry closure lubricated every couple months or sooner if used frequently or in arid, hot climates with 303 Protectant (sold on our website) or Armor All.
Q: How do I store my Watershed bag?
A: Store your Watershed bag with the ZipDry closed to prolong the life and amount of time needed for lubrication treatments.
Q: What is the best way to open my Watershed bag?
Q: Where can I purchase Watershed bags?
A: Watershed has an extensive Dealer network; please see our Dealer page on our website to find a Dealer near you. We also have an Internet Store in case there is no Dealer located near you or it is more convenient for you to shop on-line.
Q: Are your bags submersible?
A: Watershed ZipDry Waterproof bags have been tested down to 300 feet and are proven to be dry!
Q: Will the bag fade in the sunlight?
A: Watershed bags are made of Kryptothane® Fabric, a 420-denier nylon packcloth coated in layers with polyurethane. Our fabric is flexible in cold weather, UV stable and more environmentally friendly that the PVC fabric used in the majority of "dry" bags in the market.
Q: What should I do if my bag is damaged?
A: Please call Watershed Customer Service at 1-800-811-8607. We also have instructions on our website about Warranty, Returns, and Repair information.
All Watershed Products are guaranteed against defects in materials and workmanship for the lifetime of the original purchaser. Should a product be found defective under this warranty, Watershed will repair or replace it at our option for fee of $25.00.
Normal wear, abrasion, misuse, alteration, abuse, or improper care is not covered. Watershed will not be liable for any incidental or consequential damages resulting from the use of any of its products.
Please see our repair page for instructions on sending products to us for warranty or repair claims.
If you are not completely satisfied with your order, original purchasers are able to return new, unused Watershed products back to us for credit, refund or exchange. Products not in new, unused condition are not eligible for return.
In order to receive a full credit/refund the tags must still be attached to your product and/or the product must be in its original packaging. Original shipping, return shipping and custom altered products (i.e. bags outfitted with inflate/purge valves) are non-refundable.
Please call Customer Service at 1-800-811-8607, or email us at: firstname.lastname@example.org to get a return authorization number (RA #). This RA# should be written on your box AND on either a copy of your original invoice or on a brief note describing what you are returning and why. This MUST be included to receive a full refund. Any returns sent into us without prior authorization, without noting the RA#, or missing documentation will result in a 15% processing fee. Any return sent into us with missing components, packaging or tags that are damaged or missing will be deducted at least 15% for processing and re-stocking.
If you purchased your bag at one of our Dealers, please contact them directly for returning/exchanging the bag.
Once you have contacted Watershed, received your RA#, and completed your documentation, please send bags via a traceable method back to:
Attn: Returns / (Return Authorization #)
2000 Riverside Drive
Suite # 7
Asheville, NC 28804
For Warranty and Repairs, please contact Customer Service 1-800-811-8607 or email@example.com to obtain a return authorization number (RA#). Repairs can take from 4-8 weeks to be returned.
When sending your bags back to Watershed, please include a letter with the following information:
- Your Name
- Your RA#
- Your Ship To Address (no PO Boxes)
- Your Phone Number and E-mail Address
- A description of the damage to your bag
- A check or credit card number with expiration date for the minimum $25.00 inspection, repair, and shipping fee.
Please send your bag to:
Attn: (Return Authorization #)
2000 Riverside Drive
Suite # 7
Asheville , NC 28804
All In-Stock Items will be shipped within 2-3 business days excluding weekends and holidays. Due to the extensive selection of colors and styles available, we may not have an item in stock. Should this occur you will be contacted by a Customer Service Representative to see if you’d like to switch colors or wait for your bag to be made.
Please allow 7-10 days for your order to be delivered in the contiguous US. Orders outside the contiguous US may take longer and be subject to additional freight cost, import fees & duties depending on final destination. For international sales, please contact Deja Lizer firstname.lastname@example.org
If you supply us with an email address, we will send you emailed delivery notifications.
All orders will be shipped via United States Parcel Service (UPS) Ground unless otherwise requested. All shipping addresses must be physical locations; UPS does not ship to PO Boxes or deliver on weekends. There may be an additional handling fee for switching carriers.
There is a $10 fee for Dealer Drop-ships.
Please be aware that product availability and pricing are subject to change without notice.
Watershed LLC. respects our customer's privacy and does everything we can to protect your personal information. We do not and will not sell any of your information to other companies.
Any personal information collected during the ordering process, is used solely to verify that your card is valid and being used by you, our valued customer. We will only use this information to process your order and for shipping purposes.